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Successful Cases

Store Solution Headquarters Management Solution Urban Solution Supply Chain Solution Growth-oriented Retail Case

Successful Cases

Store Solution

AI Self-service Silver Scale Improves Cashier Efficiency

Company E is a large chain supermarket company that has been in business for many years. In order to optimize the process of weighing and checking out for consumers when purchasing bulk fresh products, and at the same time reduce the cost of manual cashiering, it has cooperated with DMALL to install AI self-service weighing and checkout scales in the supermarket, saving manual weighers and reducing the number of manual cashiers. At the same time, it has relieved consumers from the troubles of forgetting to weigh and queuing repeatedly, improving the business performance of the store.

Enterprise purchasing system

Hot / Popular

Metro China operates over 100 stores across more than 60 cities. As a leading cash & carry membership store in China, it also plays a pivotal role in the B2B commercial membership market. With more than 1,000 dedicated account managers, Metro has been delivering high-quality products and services to clients, including many international chain five-star hotels, for decades. To better serve its business clients in the digital era, Metro has partnered with DMALL to fully launch the Dmall OS Enterprise Purchasing System, streamlining the entire process of corporate group buying and employee benefits online. This solution meets the demands of omnichannel and multi-scenario sales, enhancing customer experience and loyalty. Metro’s B2B business now generates annual revenue exceeding 5 billion RMB (EUR ~660 million).

Intelligent checkout system

Company W, a long-established large retail enterprise operating hypermarkets, supermarkets, and convenience stores, sought to better evaluate the efficiency of its checkout systems and enable intelligent, digital management of checkout areas. By partnering with Dmall, the company implemented an intelligent checkout system in its stores. This system provides standardized staffing guidelines for checkout counters, boosts staff allocation efficiency, improves store execution, and enhances the shopping experience for consumers.

Intelligent Lock Efficiently Manages Shopping Cart Assets

Company B is a large chain supermarket company that has been in business for many years. In order to improve the efficiency of asset management and the shopping experience of consumers at the same time, through cooperation with DMALL, the shopping carts in the supermarket have been intelligently transformed to realize the monitoring, recording and analysis of the usage data of the shopping carts, which not only improves the management efficiency of the shopping carts, but also ensures the safety of assets. This case was selected into the 2020 CCFA Retail Risk Management Case Collection.

Intelligent shopping carts improve cashier efficiency.

Company C is a large chain supermarket company that has been in business for many years. In order to improve the cashier efficiency and enhance the consumer shopping experience, it has collaborated with DMALL to intelligently upgrade the shopping carts in the supermarket. This not only improves the cashier efficiency but also brings a fresh experience to consumers.

Energy Efficiency Management System Reduces Operating Costs of Stores

Hot / Popular

Company A is a large chain store and operates multiple membership stores. Under the background of "dual carbon", it cooperates with DMALL to use its energy efficiency management system to save energy, reduce emissions, practice ESG, and at the same time reduce electricity consumption and save operating costs.

Self-service checkout system，Self-service checkout system

Company F is a large-scale retail enterprise that has been in operation for many years, covering hypermarkets, supermarkets and convenience stores. In order to reduce the cost of manual cashiering and alleviate the queuing situation at the cashier counter during peak hours, it has cooperated with DMALL to set up a self-service cashier area in the supermarket, improving the cashiering efficiency, reducing more than 500 cashiers and enhancing the consumer experience.

Intelligent loss prevention system，Effectively reduces checkout costs and theft rates

Hot / Popular

Company D is a large-scale chain supermarket company that has been in business for many years. In order to save the labor cost input of cashiers and loss prevention staff, and at the same time reduce the theft and damage problem in the self-checkout area, through cooperation with DMALL company, after using the intelligent loss prevention system in the supermarket, the labor cost is saved by 30%, and the theft and damage rate is reduced by 85%.

Intelligent replenishment system，Timely reduction of stockouts in stores

Hot

Company B is a large chain supermarket that has been in business for many years. To reduce stockout rates and save on labor costs, it partnered with Dmall company to use an intelligent replenishment system. This system, based on real-time data analysis and AI cameras with visual algorithms, digitizes replenishment tasks, improving efficiency and reducing stockouts.

Intelligent Bag Storage Cabinet System - Efficiently Allocating Store Resources

Company B is a large-scale chain supermarket company that has been in business for many years. In order to improve the efficiency of asset allocation and at the same time enhance the shopping experience of consumers, it has collaborated with DMALL to carry out intelligent transformation of the storage lockers in the supermarket, achieving the monitoring, recording and analysis of the usage data of the storage lockers. This not only improves the utilization efficiency but also saves the cost of manual management.

Intelligent Display Reduces Manual Review Costs

Hot

Company B is a large chain supermarket company that has been in business for many years. In order to achieve a "thousand stores with thousand faces" display and improve the sales rate of goods, it has cooperated with DMALL to use an intelligent display system. Based on the digitization of product display, the display error rate has been reduced by 20%, achieving precise management of shelves, quickly coordinating with various promotional activities for switching, and enhancing store sales.

Intelligent Shift Scheduling to Optimize Labor Costs and Demand Management

Company H is a large-scale retail enterprise that integrates multiple business formats such as hypermarkets, community supermarkets, and convenience stores. In order to reduce the workload of store managers and HR personnel and optimize the management of human resources and demands, it has collaborated with DMALL to use an intelligent scheduling system. Based on the digitization of personnel management, attendance processes, and attendance statistics, it assists in HR decision-making. This not only achieves efficient personnel management but also reasonably saves labor costs.

Headquarters Management Solution

Franchise management system，Optimizing the franchise process and efficiently managing franchisees

Company G is an international convenience store brand with a long history. To strengthen the headquarters' management of franchisees and optimize the franchise process, the company partnered with Dmall to implement a franchise management system. Based on digitalization, the system establishes a dedicated information file for each franchisee throughout their entire lifecycle, ensuring efficient and organized management.

Intelligent Inspection System，Expanding inspection coverage and improving issue correction efficiency

Company H is a large retail enterprise that combines hypermarkets, community supermarkets, and convenience stores. Inspections are an important management method for the headquarters to monitor chain stores. To improve inspection coverage and efficiency, and reduce repetitive work for inspectors, the company partnered with Dmall to implement an intelligent inspection system. By integrating online and offline methods, it has expanded inspection coverage and improved issue correction efficiency.

Intelligent Safety and Fire Protection Efficiently Ensures Store Fire Safety

Company B is a large-scale retail enterprise that integrates multiple business forms such as hypermarkets, community supermarkets, and convenience stores. Safety and fire protection inspection is a significant and important task. Through cooperation with DMALL, using the intelligent safety and fire protection system for 24-hour real-time monitoring, and at the same time, the monitoring is linked with the alarm, which not only reduces the probability of accidents but also improves the processing efficiency.

Urban Solution

Hong Kong. Omnichannel digital retail solution implementation

In 2019, Dmall and DFI Retail Group established Retail Technology Asia, and in 2020, expanded their business into the Hong Kong Special Administrative Region. DFI owns well-known brands such as Watsons, 7-11, and Wellcome Supermarket. On January 4, 2023, Dmall signed a cooperation agreement with Hong Kong Cyberport to jointly create a world-class retail technology digital experience center. The collaboration aims to promote digital transformation for SMEs in Hong Kong and the Greater Bay Area. The comprehensive implementation of Dmall's omnichannel digital retail solution will significantly drive the development of digital retail in Hong Kong.

The digital integration of all business forms promotes the construction of Digital Yinchuan.

Xinhua Department Store covers nearly 10 business formats such as department stores, comprehensive shopping centers, supermarket chains, electrical and communication chains, logistics, commerce, and property. It serves both C-end consumers and B-end customers such as the government and enterprises, featuring regional concentration, diversified business formats, complex models, and rich customer groups. In recent years, Xinhua Department Store has based itself on the retail main business and joined hands with DMALL to promote the comprehensive digitalization of the supply chain and business format chain, continuously reform and innovate, and consolidate and enhance its core competitiveness. Xinhua Department Store is a regional retail leader that occupies more than 70% of the market share in Yinchuan. It is also an important livelihood security supply enterprise in Yinchuan. Its accelerated promotion of digital construction is of milestone significance to the development of Digital Yinchuan.

Digital retail solutions help Hubei increase its "digitalization speed".

S Group is a large private enterprise mainly engaged in chain retail, integrating diversified operations such as wholesale agency, modern logistics, food processing, ecological agriculture, real estate development, and property management. It has more than 300 chain stores with a business area of over 500,000 square meters. With the continuous expansion of its business boundaries, in order to drive the business forward efficiently and provide better services to consumers, it will conduct comprehensive cooperation with DMALL on the digitalization of the retail industry chain end. The comprehensive strength of the group has been selected as one of the "Top 100 Chain Enterprises in China". It is the leading retail enterprise in a certain city in Hubei and also an important livelihood security supply enterprise. Its comprehensive digital upgrade plays a positive role in promoting the comprehensive transformation and upgrading of the retail industry in Hubei to smart retail.

Unattended Smart Store Settles in Tianjin

In May 2023, the unmanned unattended smart store jointly created by DMALL and Wumei successfully landed in Tianjin Tiankai Park. Using products such as the cloud-attended system, self-service cashier system, intelligent loss prevention, intelligent replenishment, AI fresh food scale, intelligent trajectory recording, and intelligent fire alarm developed by DMALL, a cloud-based smart store brain is constructed, truly achieving unmanned retail that can be replicated on a large scale, reducing labor costs, and providing comprehensive guarantees for unmanned retail. The successful landing of the unmanned unattended smart store created by DMALL will play a certain role in promoting the development of Digital Tianjin.

Comprehensive Digitalization Helps Chongqing Achieve High-Quality Development

Chongqing Department Store is a leading retail enterprise in the western region. In recent years, Chongqing Department Store has based itself on the retail main business, and joined hands with DMALL to promote the comprehensive digitalization of the supply chain and business format chain. It has been constantly reforming and innovating, consolidating and improving its core competitiveness, stimulating the internal vitality of the enterprise, maintaining a stable business performance, and its main business indicators rank among the top A-share retail listed companies. Chongqing Department Store is also an important livelihood security supply enterprise in Chongqing. The accelerated digital construction of Chongqing Department Store is of milestone significance to the development of Digital Chongqing.

Supply Chain Solution

Intelligent Replenishment System，Reshaping efficient retailer-supplier relationships

Company C is a large chain retailer that has been in operation for many years. In order to achieve accurate ordering and reduce product out-of-stock rates, the company partnered with Dmall to implement an intelligent ordering system. The system uses real-time analysis and forecasting based on product inventory and sales data to create orders automatically, building a new and efficient retailer-supplier relationship.

Digital Supply Chain Driving Efficiency Upgrades

Wumart is one of China’s well-known modern retail enterprises, with famous brands such as “Wumart”, “Meilianmei”, “Metro”, “B&Q”, and “Xinhua Department Store” under its belt. The company operates over 1,800 multi-format stores across the country, with annual sales exceeding 100 billion yuan. Over the years, the group has adhered to a comprehensive digitalization and integrated online-offline strategy. Through cooperation with Dmall, Wumart has built a digital supply chain centered around fresh products, offering multi-channel standardized goods and services. This includes a powerful B2B business driven by foodservice delivery, a rapidly growing app-based home delivery business, and member stores and community supermarkets led by private label brands.

Inventory management system，Precise ordering reduces inventory turnover days

Company B is a large chain retailer that aimed to improve product turnover and reduce inventory turnover days. By collaborating with Dmall and using the inventory management system, based on real-time analysis and forecasting of inventory and sales data, they achieved a reduction in inventory turnover days from around 35 days to below an average of 21 days, and reduced out-of-stock rates from approximately 7% to below 2%.

Freshness management system，Reducing losses from near-expiry and expired products

Company H is a large retail enterprise with various business formats, including hypermarkets, community supermarkets, and convenience stores. With numerous stores and a wide variety of products, the company partnered with Dmall to implement the Freshness Management System. This system digitally manages the entire chain, including "expiry date QR code management—receiving expiry monitoring—intelligent warning for near-expiry products—interception of expired products," enhancing the efficiency of freshness management while reducing the risk and losses from near-expiry and expired products.

Growth-oriented Retail Case

Full-process mobile operations ，Assist in improving store efficiency

Hot / Popular

Supermarket L is a local retail supermarket chain in a county under the jurisdiction of Sichuan Province, located in a central town with a population of 5,000, serving around 100,000 people in surrounding villages. The stores are located in the core area of the town and high-traffic areas, with the largest supermarket store in the town. Through Dmall Lite, they address the store operations and digital efficiency during the market rush every four days, while achieving full-process mobile operations.

Multiple stores and business districts. Supporting differentiated operations

Hot

J is a local retail supermarket chain in a county under the jurisdiction of Hunan Province, with 6 stores. Through Dmall Lite, they have built a standard supermarket business and digital SOP, while also solving the issues of multi-store differentiated operations and data security for the business.

System security and stability，Efficient collaboration between headquarters and stores

P is a chain of fresh food supermarkets with multiple stores. Its core store is located in the city’s central district, covering the entire northern part of the city with about 200,000 residents. The current system faces issues such as slow response, weak security, and lack of functional updates, requiring urgent system upgrades and updates.

Omni-channel Member

Omni-channel E-commerce

Store Management

Commodity Management

Supply Chain Management

Headquarters Management

DMALL AIoT

DMALL LITE

Member Marketing

Store operation

Supply Chain Management

E-commerce business

Headquarters Management

Store Solution

Headquarters Management Solution

Urban Solution

Supply Chain Solution

Growth-oriented Retail Case