Self-service checkout system，Self-service checkout system

Self-service checkout system

Reduces labor costs and enhances checkout efficiency

Company F is a large-scale retail enterprise that has been in operation for many years, covering hypermarkets, supermarkets and convenience stores. In order to reduce the cost of manual cashiering and alleviate the queuing situation at the cashier counter during peak hours, it has cooperated with DMALL to set up a self-service cashier area in the supermarket, improving the cashiering efficiency, reducing more than 500 cashiers and enhancing the consumer experience.

Background and Issues

Severe queueing at checkout counters during peak hours

During peak shopping times, checkout lines are long, leading to significant delays and negatively impacting the shopping experience.

Increased cashier labor costs

To reduce queuing, supermarkets are forced to add more checkout lanes. However, outside peak hours, cashiers often have little work to do. Additionally,

Scheme and Effect

Self-checkout for customers, no queueing

Customers can use the Dmall app on their smartphones for checkout or complete the process at self-checkout stations in the store, greatly reducing queuing at traditional checkout counters.

Reduced the need for 500 cashiers

By replacing 285 traditional cashier stations with 628 self-checkout units, the need for over 500 cashiers was eliminated, resulting in savings on labor costs.