AI Self-service Silver Scale Improves Cashier Efficiency

AI self-service smart scale

Improving checkout efficiency and reducing repetitive queuing

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Company E, a well-established large chain supermarket, sought to optimize the weighing and checkout process for fresh bulk products while lowering manual cashiering costs. By partnering with Dmall, they introduced AI self-service smart scales in their stores. These scales eliminated the need for manual weighers and reduced the reliance on cashiers, resolving customer frustrations about forgetting to weigh items or repeatedly queuing. This innovation also boosted store performance.

Background and challenges

Repetitive labor cost pressure

Weighing and cashiering required two sets of staff, doubling labor costs for the business

Poor customer experience from repeated queuing

Customers often forgot to weigh items and, unwilling to requeue at the checkout, would abandon their purchases

Impact on bulk product sales

Severe queuing at weighing stations during peak hours discouraged customers from purchasing bulk products

Solution and results

Queue-free self-service weighing and checkout

The AI self-service smart scale offers an integrated solution with algorithm models capable of handling thousands of SKUs across categories such as fruits, vegetables,and snacks sold on weight.

Reduces labor costs for weighing and cashiering.

With its simple and user-friendly operation, the AI self-service smart scale eliminates the need for store staff to assist customers, significantly saving labor costs for weighing and cashiering

Data integration ensures accurate recognition

Order data from customers using the AI self-service smart scale is seamlessly connected to the store's system, integrating product, order, and weighing data.