Hong Kong. Omnichannel digital retail solution implementation

Hong Kong

Omni-channel Digital Retail Solution Implementation

In 2019, DMALL and DFI Retail Group established Retail Technology Asia. In 2020, the business was expanded to the Hong Kong Special Administrative Region. DFI owns Wellcome Supermarket, Mannings, 7-Eleven, etc. On January 4, 2023, DMALL signed a cooperation agreement with Hong Kong Cyberport. The two sides will cooperate to build a world-class retail technology digital experience center to jointly promote the digital transformation of small and medium-sized enterprises in Hong Kong and the entire Greater Bay Area. The comprehensive implementation of DMALL's omni-channel digital retail solution will play a certain role in promoting the development of digital retail in Hong Kong.

Background and Issues

High labor costs

Hong Kong has a prominent aging population, with high labor costs due to its dense population.

Limited e-commerce demand

Hong Kong has a well-developed and convenient offline retail industry, and consumer demand for e-commerce has always been limited

Scheme and Effect

Self-service intelligent hardware devices reduce labor costs.

Hong Kong's developed economy, high consumer purchasing power, and advanced infrastructure in areas like networks, logistics, and payment tools contribute to a high labor cost environment.

Driving e-commerce demand with differentiated products

Hong Kong's developed economy, high consumer purchasing power, and advanced infrastructure in areas like networks, logistics, and payment tools contribute to a high labor cost environment.