Document
Digital Yinchuan
Based on retail, promote the comprehensive digital construction of the business format chain.
Xinhua Department Store covers nearly 10 business formats including department stores, comprehensive shopping centers, supermarket chains, electrical and communication chains, logistics, commerce, and property. It serves both C-end consumers and B-end customers such as the government and enterprises, featuring regional concentration, diversified business formats, complex models, and rich customer groups. In recent years, Xinhua Department Store has based on the retail main business and joined hands with DMALL to promote the comprehensive digitalization of the supply chain and business format chain, continuously reform and innovate, and consolidate and enhance its core competitiveness. Xinhua Department Store is a regional retail leader that occupies more than 70% of the market share in Yinchuan and is also an important livelihood supply guarantee enterprise in Yinchuan. Its accelerated promotion of digital construction is of milestone significance for the development of Digital Yinchuan.

Background and Issues

The old systems are mutually isolated, and it is difficult to achieve data synergy.

Store management, logistics system, finance and other businesses each have an independent ERP. The switching operation between systems is cumbersome, and the data forms isolated islands, unable to produce a synergy effect.

Business format diversification is difficult to achieve, resulting in a poor consumer experience.

It covers nearly 10 business formats with a large span. It is difficult to integrate the data between these business formats, especially in the highly concentrated regional markets, which brings a cumbersome shopping experience to consumers.

The management of credit sale contracts is chaotic, and it is unable to warn of customer risks.

Group purchase credit sale customers are not systematically controlled, the contract management is chaotic, the customer information cannot be mastered in real time, and the risk warning cannot be achieved.

Solution and Effect

Fully switch to the DMallOS system to achieve overall business synergy.
The supermarket format, Xinbai Lianchao, has completely switched its outdated IT system to the DMall OS system. From data silos to business digitization, it has achieved the synergy of the overall business.
The digitalization of the three major business forms is integrated to achieve integrated operations.
With DMALL as the platform, to achieve the digital integrated operation of the three business forms of department stores, supermarkets, and electrical appliances. In 2022, the total number of members of the three business forms is nearly 8 million, and the monthly active online users reach 1.2 million.
The entire chain of the group buying business has been connected, improving efficiency by 40%.
Break through process links such as procurement, sales, inventory, promotion, performance, after-sales, and settlement, while directly connecting with consumers, achieving assistance to B and service to C, enabling the group buying business of New Bai Lian Chao to increase efficiency by more than 40%.
Credit sales control and group buying linkage, timely risk warning, and improvement of work efficiency.
The credit sale control automatically freezes the customers who violate regulations or are overdue without manual intervention. It also automatically gives early warnings, reduces the offline communication cost, improves the work efficiency by 50%, increases the accuracy rate of the credit sale assessment by 80%, and effectively reduces the risks.

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